Synergy SKY CONNECT is an interoperability gateway between SIP video conference devices and web meeting platforms such as Teams, Zoom, Google and FaceTime
Management Suite is optimizing the user experience of your SIP video conference devices by enabling them to connect with one-click into more meetings, have a richer feature set and extend their longevity
Synergy SKY acts as a bridge between traditional SIP video conferencing systems and modern web meeting platforms. It eliminates the need for separate solutions like CVIs or CRCs by providing a single interoperability layer that connects SIP endpoints to various web platforms like Teams, Zoom, and Google Meet. This unified approach reduces complexity and requires only one license for all supported platforms.
Synergy SKY is designed to be integrated with all major vendors and is the only independent vendor on the market. Normal set-up time to get up and running depends on the size and complexity of your video set-up. But to get a viable POC or small installation up and running should not take more than a few hours.
Yes, Synergy SKY adapts to your workflow, whether you book meetings with Outlook, O365 (Web client), Google Calendar or want to Join by meeting ID... Synergy SKY is the only tool you need.
Synergy SKY offers the following two Support Packages for Level One Support.
Level 1 Product Support Synergy CONNECT (24/7/365) offers the industry's most accessible and comprehensive support service, available 24 hours a day, 7 days a week, 365 days a year. Customers receive priority service on opened tickets nights and weekends.
Level 1 Product Support Synergy CONNECT offers business hours (in local time) access to product experts waiting to assist you.
You can find comprehensive product documentation for the Synergy SKY product suite on our support portal: https://www.synergysky.com/support
Predefined personnel within your organization can register a user and submit a support ticket through the support portal. Customer Contact points will require an email address with your organization’s domain. Upon registration, they will automatically be associated with your organization in our support system.
Go to How to Open a Support Ticket to submit a support ticket. This page will go over what information and files you will need to include with your support ticket. You will also have the opportunity to view our Knowledge Base before you submit the support ticket.
With a support program your organization is eligible for software upgrades. Information about new software releases is sent to registered administrators when releases become available, and updates are also available for System Administrators in the Configuration Portal. You may also find software release notes and other details at the following site:
Synergy CONNECT - https://www.synergysky.com/support/connect
Synergy Management Suite - https://www.synergysky.com/support/management-suite
The Synergy SKY Service Portal provides information on Service availability and know issues. You can see Service Status at the following site: https://www.synergysky.com/support/service-status
Questions are more than welcome! Please submit any questions to support@synergysky.com and be as detailed as you can. We’ll get back to you as soon as possible with an answer. If more action is needed beyond that, we may ask you to submit a formal ticket through the support system mentioned above.
Yes we have a list of customers stories here from various industries
Demos can be organized and delivered to any video system. Get a demo here
SIP (Session Initiation Protocol) video is a protocol used for initiating, maintaining, and terminating real-time sessions that involve video (and audio) communication. It is widely used in video conferencing systems to enable different devices and platforms to communicate seamlessly. SIP video allows for the establishment of video calls over the internet, handling signaling and control, and ensuring interoperability between various video conferencing solutions. This protocol is essential for ensuring that video communication can occur smoothly across different systems and networks.
