Support Portal

Introduction

In this article we will go over the requirements to enable forwarding notifications from SUITE when the person forwarding is not the organizer.

Problem

Without the activation of Forwarding Notifications, the forwarder remains in the dark, unaware if the video invitation was accepted, declined, or if there were any compatibility issues with the room.

Solution

By following this set up both organizer and anyone else in the organization forwarding the invitation get a notification if the room accepts, declines (due to other occupancy) or has incompatibility issues.

Prerequisites

Configuration Reference

• Configure for Exchange with Graph API
  
  

Step-by-Step Guide

Add Mail.Read Permission for GraphAPI

1. Navigate to Azure Portal.
2. Go to the existing App Registration SUITE is using, you can search using the client ID.
3. Go to API Permissions.
4. Add Permission
5. Microsoft Graph -> Application Permissions -> Search mail.read
   
   
   
   
6. Tick Mail.Read and add permissions.
7. Permission requires Admin Consent. Please ensure to grant this or request your Azure Admin to grant this.
8. In SUITE navigate to Config
9. On Left-side Click JOIN then Conference Settings
10. Scroll to the bottom to Forwarding and Notifications
11. Enable options:
    
    
    
    1. Forwarded Meeting Notifications - Send "Rejected" email notification to user who forwarded the meeting, when the room rejects the invitation
    2. Accepted Forwarded Meeting Notifications - Send "Accepted" email notification to user who forwarded the meeting, when the room accepts the invitation.
    3. Incompatible Meeting Room Notifications - Send "Incompatible" email notification to user who forwarded the meeting, when the room is incompatible with the meeting invitation.
12. Click Save Changes at top of the page
13. Deploy configuration.