Support Portal

Introduction

Synergy SKY support may ask for the configuration of your Synergy SKY platform if you are submitting a support ticket.

You might also want to export the configuration for backup purposes or if you need to move the Synergy SKY installation from one server to another.

This guide explains how to export the current configuration of your Synergy SKY platform.

Prerequisites

None

Configuration Reference

• Import Configuration
• Export Configuration

Step-by-Step Guide

Export Configuration

1. Go to CONFIG TOOL > Database
   
   
2. In the Export Configuration section, choose whether you would like to add the license information to the exported file or not
   
   
3. Click Export
   
   
4. You will be prompted on where to store exported configuration file on your local machine
   
   
   
   
   

Import Configuration

1. Go to CONFIG TOOL > Database
   
   
2. In the Import Configuration section, browse for the configuration file you would like to import
   
   
3. Click Import. Note: This will override your existing configuration