Support Portal

Introduction

This article will outline the steps to configure Synergy SKY Management Suite for a personal mailbox and the steps within Cisco Control Hub needed for the processing of buttons through Webex API.   

Prerequisites

Overview

1. Adding a Personal Mailbox to Synergy SKY Management Suite
   
   
2. User must accept a meeting before anything is processed, tentative meetings are not processed 
   
   
3. Switching a device from Personal Mode in Cisco Webex Control Hub to Workspace, requires a hard reset of the device and re-registration using a digit code provided by Cisco Webex Control Hub
   
   
4. Cisco Webex Control Hub Hybrid Calendar must be set to OFF for the selected Webex Device, otherwise, the API will not be available for button pushes from Synergy SKY
   
   

Step-by-Step Guide

1. Change the device in Cisco Webex Control Hub to Workspace, login to Control Hub and find user personal device
   
   NOTE: When deleting, the device will unregister and not be usable, you must coordinate with the user when you do this. User will need to factory reset the endpoint and re-register the endpoint to Control Hub.
   
   
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4. Create a Workspace for this device
   
   
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7. Fill out parameters 
   
   
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9. Keep Calendar Connect in Control Hub OFF
   
   
   
   
10. Activation code will then be given where the user can type in and re-register the device:
    
    
    
    
11. Once the device is register, you may add to the Synergy SKY Management Suite
    
    
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13. Add personal email, or the email you wish to link to the user
    
    
14. Next, add Webex device
    
    
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Deploy the configuration and now the process is complete.