Technical Documentation
Search for in-depth articles on Synergy SKY tools and technologies.

  • There are no suggestions because the search field is empty.
 

Support > Guides > Advanced Configuration > Registrar Endpoint Configuration Guide

Getting Started

Guides

FAQs

Troubleshooting

Release Notes

License Terms

Product Lifecycle





Registrar Endpoint Configuration Guide

 

Introduction

As part of this guide, you will be taken through step-by-step to assist you with registering SIP video endpoints to the Synergy SKY Registrar.

 

Pre-requisites

Please make sure you have the following prior to starting this guide.

  • Purchased Synergy SKY CONNECT licensing with Registrar for all SIP Endpoints to be registered.

  • Obtained License Document from Synergy SKY that includes:

    1. Number of devices allowed for registration

    2. Registrar Domain for your organization

    3. Registrar Proxy address

  • Naming convention for SIP URI’s for Endpoints in your organization

    1. Example1: sydneyroom@company.call.vg

    2. Example2:  ny.nyc.room23@company.call.vg

 

Configuration of SIP Endpoints - Cisco

  1. Factory reset Endpoint (optional but recommended) – refer to Cisco guide for specific endpoint if needed

  2. Go through Setup tutorial, on the ‘Call Service’ screen select ‘Other Services’ then ‘Advanced Setup’ when prompted

  3. Log into Web interface using admin credentials (E.g. https://endpointIPaddress)

    1. Default after factory reset is admin with no password or with the password set as TANDBERG

  4. Under ‘Settings’ or ‘Configuration’ (depending on software version of endpoint) select ‘SIP’

  5.  Input information in the following sections:

    • Display Name – Name to be displayed when in call to other participants

    • ListenPort – For network security this is best set to Off

    • Proxy 1 Address – This is the Registrar Proxy address as provided in your license document

    • TlsVerify – Set this to Off

    • URI – This is the SIP URI for the Endpoint to be called on

    • Authentication – Username & Password will be provided by a Synergy SKY Representative

  6. Select ‘Save’ at the top of the page, check status on ‘Home’ page 




N.B. You may receive an error requiring a System Name to be set for the endpoint. This can be done in the Settings menu under 'SystemUnit' title.




 

Configuration of SIP Endpoints – Poly

  1. Factory reset Endpoint (optional but recommended) – refer to Poly guide for specific endpoint if needed

    • Take note of Option Key(s) prior to factory reset, as these are not automatically retained

  2. Log into Web interface using admin credentials (E.g. https://endpointIPaddress)

    • Default after factory reset is admin and either Full Serial Number of Endpoint (QDX, HDX or Group series) or last 6 digits of the Serial Number (X-series)

  3. Access SIP configuration page:

    • For QDX, HDX and Group series go to Admin Settings à Network à IP Network and expand SIP

    • For X-series go to Call Configuration à SIP

  4. Input information in the following sections:

    • Enable SIP: Make sure this is checked

    • Sign-in Address - This is the SIP URI for the Endpoint to be called on

    • User Name – Username  will be provided by a Synergy SKY Representative

    • Password: Password will be provided by a Synergy SKY Representative

    • Registrar Server – This is the Registrar Proxy address as provided in your license document

    • Proxy Server – This is also the Registrar Proxy address as provided in your license document

    • Registrar Server Type – Set to Unknown or Standard SIP (depending on endpoint)

  5. Select ‘Save’

    • You should see Registration Status as ‘Registered’ on page after saving



 

Configuration of SIP Endpoints – Poly Trio

    • Factory reset Endpoint (optional but recommended) – refer to Poly guide for specific endpoint if needed 
      1. Set a new Admin password when requested on device
        • E.g. 1234
      2. Accept Poly(com) EULA
      3. Set Language
      4. Set Time Zone
      5. Select “Skype for Business” as Base Profile

    • Enable Generic Base Profile and Web Access via Trio touch screen
      1. Select Settings icon
      2. Select Advanced
      3. Enter Admin password
      4. Select Administrator Settings
      5. Select Network Configuration
      6. Scroll down page to Base Profile (will say Skype for Business underneath)
      7. Select Generic
      8. Press the Home icon and Save Config when prompted (the phone will reboot with HTTPS access enabled)

    • Log into Web interface using Admin password (E.g. https://endpointIPaddress)
      • You can find the IP address on the Trio by
        1. Select Settings icon
        2. Select Status
        3. System Information

      • Hover over Utilities and select Import & Export Configuration

    •  
      • Choose config file to upload and select Import (phone will reboot)
        1. Contact your Synergy SKY representative for config file template and instructions

      • The phone icon at the bottom of the screen should no longer have an X on it

N.B. Although most settings can be done with the config file, Exchange User and Password cannot. These need to be input manually under Settings -> Applications -> Exchange Sign in

 

Configuration of SIP Endpoints – Poly Trio to Visual+

Once the Poly Trio 8800’s configuration is complete, you can pair a Poly Visual+ to enable video calls. To do this, follow the steps below.

  1. Select Settings icon
  2. Select Advanced
  3. Enter Admin password
  4. Select Networked Devices
  5. Select the Poly Trio Visual+ you wish to connect with under Available Devices(this should be found on your network automatically)
  6. Tap Pair and tap on Visual+ glowing button when requested to do so
  7. Pairing is complete and Video calls can now be made

Still in need of help?

Create a ticket