This guide is designed to assist you, as a user of Synergy SKY CONNECT, in validating the service's functionality. It specifically focuses on determining the cause of connection issues and provides guidance on how to proceed.
If you're having trouble connecting to Synergy SKY CONNECT with your endpoint, there are a few things you can do to verify the source of the problem.
There are three leading causes of a failed Synergy SKY CONNECT Call:
Issue with the Meeting Invite
Issue with Zoom, Teams, Google Meet, or FaceTime
Issue with Synergy SKY CONNECT
Following these troubleshooting steps will help you determine the source of the issue and what actions to take.
Validate the Meeting Link:
Ensure you have a correct meeting link provided by the meeting organizer as part of an invitation.
Double-check the meeting date and time to ensure you're accessing the correct session.
If the meeting link requires a password, ensure that you have the correct password and that it is part of the invitation.
Use a browser to verify if you can connect to the meeting :
Use a browser-based web client to join the meeting; this ensures the meeting is reachable and available.
If the meeting is not reachable using a browser, contact the Meeting service provided for assistance. Zoom, Microsoft Teams, Google Meet, or Facetime may be experiencing difficulties.
If the meeting is reachable using a browser with access to video, audio, and content, the issue may rest with the Synergy SKY CONNECT service. Please contact Synergy SKY immediately using support@synergysky.com.
Synergy SKY CONNECT Service Status is available at Synergy SKY Service Status. Our Service Status webpage provides real-time updates on the operational status of our services. You can find detailed information about current outages, maintenance schedules, and resolved issues here. The page is updated continuously to ensure you have the latest information, helping you stay informed about any potential disruptions.
