Support Portal

Introduction

The Synergy SKY software supports meeting rooms with different types of video endpoints. The Video System tab is where you can view and manage your video systems. When adding a new video system, you can associate it with a meeting room.

Prerequisites

Configuration Reference

• Video Systems

Step-by-Step Guide

Add a Video System

1. Go to GENERAL SETTINGS > Video Systems
   
   
2. Click "ADD VIDEOSYSTEM"
   
   
3. Fill in the values in the form. Including the meeting room this video endpoint is associated with
   
   Note: The Manufacturer value helps Synergy SKY understand how it should communicate with the video system, whether the video system supports the One Button To Push or One Touch Dial features etc. This setting will default the values of the Track Changes and Video System Type sections below.
   
   
4. Click Test Connection to test the connectivity with a Cisco video system
   
   
5. Click SAVE and SAVE CHANGES
   
   
6. Deploy your configuration

Add a Webex Control Hub registered Video System

For customers using the Webex Control Hub and who have registered their endpoints to the Hub, adding video systems is different. There are two methods, with one being the cleaner, faster, and preferred method. The secondary method will be outlined but will not be a full walk-through.

1. Go to GENERAL SETTINGS > Video Systems
   
   
2. Click "ADD WEBEX VIDEO SYSTEMS"
   
   
3. Select/Check the rooms you wish to add to the Management Suite
   
   
   
   
4. Click "ADD SELECTED SYSTEMS"
   Note: Room Type should show as "RoomOs"
   
   
5. Click "Edit" next to the added system and associate it with a room
   
   
6. Click "SAVE" when done
   
   
7. Click "SAVE CHANGES" in top-right corner
   
   
8. Deploy your configuration
   
   

Alternate method:

1. Log in to your Webex registered endpoint
   
   
2. Create an account with admin privileges
   
   
3. Add the Video System to the Management Suite using the IP, user, and password

Maintaining the Video Systems

From the list of video systems, you can disable and enable video systems, edit information and delete video systems.

Cisco video systems with the people count feature can also be utilized as occupancy sensors and collects data about number of people in the room. This data is being used by Synergy SKY for automatic de-booking of empty meeting rooms as well as for analytical purposes in the analytics part of the platform. Please refer to this guide to learn more about how to configure Cisco video systems as people count and occupancy sensors.

Jump to...

• Add a Meeting Room
• Add Webex Control Hub Integration for Webex Registered Endpoints
• Deploy Configuration Changes
• Configure an Occupancy Sensor