Synergy SKY has simplified and automated the identification of the most common meeting invites. The Synergy SKY platform processes calendar invitations for the monitored resources based on a set of defined matching rules. The objective of the matching rules is to extract a dialable URI from the meeting invitation.
Out of the box, the Synergy SKY Management Suite provides the details for Webex, Microsoft Teams, Zoom, and other boutique providers
When necessary, custom matching rules can be created in a number of ways, either based on the meeting type or as generic regular expression (regex) rules.
As an example, you can create rules that define that Synergy SKY should do the following:
The screenshot below shows a comprehensive example where there are matching rules for identifying Microsoft Teams (external and internal) meetings, Zoom meetings, Skype for Business meetings, Cisco Webex meetings, and other personal VMRs.
In a customer environment, the matching rules are normally not as comprehensive as in this example. The best practice is to add matching rules that are covering (1) internal meeting technologies and (2) meeting technologies that employees normally receive from partners and customers.
Synergy SKY will start with the matching rule with the highest priority (lowest number) to try and find a URI in the meeting invitation. If it cannot find any text in the meeting invitation fulfilling the matching rule, it will move on to the next one. This logic will continue until there are no more matching rules. If no matching rules in the list are fulfilled, Synergy SKY will create a virtual meeting room (VMR) for the purpose of the meeting, based on the settings in the VMR Pools.
None.
The first thing you will need to do is to define which organizers are external and which are internal. The internal email domains in the Conference Settings tab will define this.
Once the internal email domains are defined, go to JOIN > Matching Rules. New rules can be added by clicking the 'Add' button. The matching rules configuration explains the rule types available. If you need a rule for identifying other types of meetings than the predefined ones, you may use the Regex Rule, which is a generic pattern recognition mechanism that can be utilized in order to identify any text in the invite.
Normally, header information for Skype for Business and Microsoft Teams is available for internal invitations only. For invitations coming from an external party, the header information is normally removed, and you will need to add a "URI in Body" rule in order for Synergy SKY to successfully find the URI.
The "URI in Body" rules require Synergy SKY to have access over HTTPS to the Skype/Teams server where the meeting is hosted, either directly or via a proxy server.
This rule is an optimized matching rule from the rule above. This rule limits the search within the invitation message and not the entire email invitation. This allows for more accurate detection of the dial string when the Skype URI in the Body matching rule is unsuccessful.
Normally, header information for Skype for Business and Microsoft Teams is available for internal invitations only. For invitations coming from an external party, the header information is normally removed and you will need to add a "URI in Body" rule in order for Synergy SKY to successfully find the URI.
The "URI in Body" rules require Synergy SKY to have access over HTTPS to the Skype/Teams server where the meeting is hosted; either directly or via a proxy server.
This rule is an optimized matching rule from the rule above. This rule limits the search within the invite message and not the entire email invitation. This allows for more accurate detection of the dial string when the Teams URI in Body matching rule is unsuccessful.
Some companies are providing their users with static VMRs meaning that each user - or group of users - has a dedicated virtual meeting room or uses a cloud videoconferencing platform like Zoom or Cisco Webex. Users often add the video address in their email signature or provide it in the calendar invitation. By utilizing regular expression search patterns (Regex Rules) Synergy SKY is able to identify such information and populate the video endpoint with such dial information.
The configuration tool comes with a built-in expression builder. Click the Build Regular Expression button to choose from a number of predefined types:
Example: Generic VMR meeting
Example: Webex meeting
Example: Zoom meeting
Once you have selected the template and made the necessary changes to it, you can paste in a sample text and make sure that the rule is giving the expected result. If the invitation is HTML formatted, you will need to paste in the HTML source of the email invitation.
You may add multiple Regex Rules to identify a mix of different meeting types as shown in the example above.
Important Note: Today's modern email and calendar clients support HTML formatted text. HTML tags in the meeting invitations may need to be accounted for when creating Regex rules.
There are a few good regex testers online that you might wish to try out as an alternative for the built-in expression builder:
